Shipp Shop logo

an agency squarely focused on finding, growing and sustaining your community.

for the founders and teams who are ready to scale but don't yet know how they get there.

The playbook has changed. Brands that build communities are winning. Brands that simply buy attention and sell are drowning.

Black brain outline with a blue gear on a light blue background, symbolizing brain function or cognition.
Winning the mind with a clear story, strong benefits, sharp positioning, and compelling creative
Winning the heart with connection, emotion, belonging, and consistency
Winning the future with relationshipps that compound, loyalty that lasts, and a customer base that grows with you and each other

Spotlight

MLT20 National Conference

Over 1,550 corporate leaders and industry innovators coming together to connect, learn, grow, celebrate 20+ years of economic mobility impact, one of the most meaningful rooms we've ever been in.

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Global brands building
meaningful communities

Services

Your move
ment
starts here.

We turn your ready-to-scale brand into a relationshipp-fueled movement your community and your investors want to belong to.

Branding icon

Find: Branding & narrative

Defining your people and owning the story only you can show and tell, giving customers and investors a reason to believe in your brand

Competitive and marketplace analysis  \  brand audits  \ personas  \ positioning  \  brand & content architecture  \ narrative frameworks  \ identity & visual direction  \  brand books & guidelines  \ messaging & voice manifestos & taglines  \  pitch decks

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Grow: Campaign & go-to-market

Turning your brand and product story into demand, bringing the right people in through awareness, relevance, and conversion

Brand launches  \  awareness  \  seasonal  \  product marketing  \ experiential & event marketing  \ media  \ email  \  social  \  OOH  \ influencer  \  partnerships  \ sponsorships  \  communications  \ content creation  \ asset development  \  measurement  \  reporting

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Sustain: Loyalty & retention

Building the systems that keep people in, turning first-time buyers into lifelong advocates who grow your brand for you

Community platform strategy & design \  customer journeys & segmentation membership & rewards programs \ loyalty systems \ retention playbooks \ referral, advocacy, ambassador programs \ win-back customer success frameworks  \  CRM & lifecycle marketing \ performance tracking

Approach

Growth is
earned,
not given

friends celebrating

1. Research, strategize, and plan

We start by digging into your brand, market, competitors, culture, and the people you're actually trying to reach. Then we turn all of that into a real strategy, campaigns, and a plan for how to tactically reach, engage, and loyalize them.

community in embrace

2. Develop creative and content

We take that strategy and turn it into content, design, messaging, etc people can actually see, hear, and feel, bringing your story, brand, product to life across every goal, creator, partner and channel our campaign needs to live on.

friends walking together

3. Implement and optimize

We take everything we've built and get it out into the world, activating in paid, organic, partnerships, influencers, whatever the campaign calls for, timed and targeted so it lands in front of the people who actually matter with efficacy and efficiency.

close friends connecting

4. Measure, analyze, and loop

We watch how it lands, what's working, what people are saying, how they're engaging, and turn that into sharper strategy, better content, stronger connection with our community, getting more effective with each effort we run.

what makes our work stick

Most agencies hand you a strategy and disappear. Why our work actually stays working is because we stay with you, embedded, aligning your people, systems, and partners so nothing gets lost between the idea and the execution. You get CMO-level strategy and leadership at the top, and a deep bench of strategists, creatives, and community builders, if you need. You get the thinking and the doing, without having to manage either.


+ We stay in the room, from kick-off to analysis to building for the future
+ Bring the right people in and make sure everyone's aligned
+ Share what we know works and doesn't
+ Build towards your independence, giving your team the tools when ready
+ Situate for the long-game with ongoing support

WORK

brand
Communities
we helped build

OnePlus

Campaign

Narrative

Content

retention

We had one shot to launch the new OnePlus device with global impact. We concepted, designed and planned the Cloud 11 campaign, a campaign designed to re-engage our fans and broaden our reach to new audiences. We brought the OnePlus 11 phone’s beauty, functionality and key features to life in dreamy ways, blending imaginative narrative, digital and print ads, and IRL experiences.

350M+ impressions

20M+ loyalists engaged

51min to pre-sale sellout

3x ROMI

OnePlus Cloud 11 Campaign

Samsung

Go-to-market

Campaign

Narrative

loyalty

We didn't just launch a phone, we took over New York, and created a truly special moment for our Samsung loyalists and Manhattan residents. From smaller digital and local campaigns driving attention to our NYC Block Party to connected national social campaign and creator/influencer efforts. We were speaking the language of our people and creating experiences just for them (from sports, tech, music, culture, etc), exploring their passions and helping them elevate, with the power of Samsung.

370M+ impressions

270M+ virtual views

40K+ loyalists engaged

4K+ live attendees

Sold-out pre-sales

Samsung Launch

Porsche

Branding

Campaign

Go-to-market

Content

Owning a Porsche is a lifestyle, a community owners are proud to be part of. So we celebrated them with a 3-day adrenaline-fueled fan fest on Labor Day Weekend at the largest motorsport venue in the US (the Indianapolis Motor Speedway) and an integrated global effort to connect Porsche drivers and fans from around the world. This in-person and digital experience (connected by social and virtual experiences) brought the community together in a truly unprecedented way.

40M+ media impressions

220K virtual views

10K+ in-person engagers

Porsche Sportscar Together

Want to talk through building something meaningful? Ready to grow your community?

Let's get in touch

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